Note: For issues with a partner app, please contact the partner’s support desk. If they can’t resolve the issue they will file an SAP Concur support ticket.
The SAP Concur platform undergoes routine maintenance each weekend, and releases updates monthly. During these periods, the service may be unavailable. Unplanned maintenance is performed rarely, and limited to high priority fixes. During downtime, any request to the SAP Concur Platform will receive an HTTP 503 error code. To check the current status see Service Status where a message will be posted during planned maintenance.
For details regarding planned releases, see the SAP Concur Release Calendar.
If you are an existing partner and need support from SAP Concur, please click the link below to open a support case. If you do not have login credentials to the partner support portal, please ask a member of your team that does have access to open a support case requesting to have credentials generated for you. If there is no longer anyone on your team who is an Authorized Support Contact (ASC), please email App Center Alliance.
Partner cases must include the following:
CompanyUUID– available via the Company Info API.
concur-correlationIdfrom the API response.